As part of the application and approval process, Focus Financial may collect the following types of Personal Information: (i) information we receive from you as part of the application process by telephone or through the Website from registration forms, application forms, transaction documents, surveys, or other documents or submissions related to the services we provide, including: your name, address, telephone number, social insurance number (“SIN”), email address, employment information, demographic information, bank account information, and information about your assets, debts and income; information about your transactions with us, our affiliates, or others, such as your account history, transaction balances, payment history, overdraft history, parties to transactions, and your reasons for doing business with us; (ii) information we receive from third parties such as consumer reporting agencies and other lenders regarding your credit worthiness and credit history, and information to verify your identity such as your telephone number; (iii) information we obtain to verify representations made by you, such as your employment history or income; (iv) information obtained from specialized marketing information firms, such as household demographics; (v) information that we receive about you from other online entities who have initially obtained your information but have transferred it to us so that we can provide our services to you; (vi) information obtained from web page http headers (home server domain names, IP address, type of client computer, and type of Web browser); (vii) information, user specific or aggregate, that we receive from our web pages recording visitor access; (viii) information that you provide when you contact our customer service department; (ix) information that you provide when you communicate with us via email or online chat; and (x) information about your computer and network settings. We collect this personal information so that we can evaluate your application for a payday loan, protect against fraud, and provide an online environment that is safe and secure.
We request your SIN for identification, security and credit matching purposes. Your SIN is a reliable way to confirm your identity and ensure proper matching of credit information with credit reporting agencies. You should be aware, however, that permitting us to use your SIN in this way is voluntary. If you choose not to provide us with your SIN, this by itself will not prevent you from applying for a payday loan.
We use Personal Information to: provide you with the services you request; comply with all reporting and other legal requirements; enhance your experience at our Website; collect and process payments and update account records; analyze customer demographics, payment histories, and preferences; conduct statistical analyses and confirm your identity.
Although Focus Financial does its best to protect Personal Information on the Website, for other websites linked to the Website which are not managed by Focus Financial, we are unable to manage your Personal Information, and Focus Financial is not responsible for information that is provided to these other websites.
We do not knowingly target our services or collect information on persons under 19 years of age.
In the event that this website or other parts of the company’s assets are sold, customer information is considered part of the assets of the company, and as such, may be transferred to the new owners. In this event, you would be notified by e-mail or by notice on this website.
In a manner similar to virtually all commercial or business websites we use “Cookies” to store information. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
Site uses a variety of security technologies to protect your personal information. When information is transmitted over the internet we protect through use of encryption, such as the SSL (Secure Socket Layer) protocol. No method of transmission, over the internet, or mode of storage, is 100% secure. As a result, we cannot guarantee its 100% security. If false or inaccurate information is provided, the information will be passed on to appropriate law enforcement agencies.
If the manner in which your information is used is materially changed, every attempt would be made to reach you by e-mail. A notice would also appear on the site.